Refund policy
At Lumina Time, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
You may return your product within 7 days of delivery.
The product must be unused, unworn, and in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Used or damaged watches due to customer mishandling.
Items purchased on final sale/discount offers.
Refund Process
Once we receive and inspect your return, we will notify you.
If approved, your refund will be processed to your original payment method within 5–10 business days